Terms and Conditions

1. Acceptance of Terms and Conditions

By booking a trip with KiliSmart Adventures (“the Company”), you (“the Client”) agree to be bound by these Terms and Conditions. Please read them carefully before booking any trip.

2. Booking and Payment

• To confirm a booking, the Client must complete the booking form and pay a non-refundable deposit of 30% of the total trip cost.
• The full balance of the trip cost must be paid no later than 60 days prior to the departure date. If the booking is made within 60 days of the departure date, the full amount is payable at the time of booking.
• If the balance is not paid by the due date, the Company reserves the right to cancel the booking and retain the deposit.

3. Cancellation by the Client

If the Client wishes to cancel their booking, they must notify the Company in writing. Cancellation charges will apply as follows:

• More than 60 days before departure: loss of deposit
• 30-59 days before departure: 50% of trip cost
• 29 days or less before departure: 100% of trip cost

4. Cancellation by the Company

• The Company reserves the right to cancel a trip due to circumstances beyond its control, such as natural disasters, political instability, or insufficient bookings. The Company will offer an alternative trip or a full refund in such cases.
• The Company is not responsible for any additional expenses incurred by the Client as a result of trip cancellation, such as flights, visas, or travel insurance.

5. Travel Insurance

The Client is required to obtain comprehensive travel insurance, including coverage for medical expenses, evacuation, repatriation, and trip cancellation or interruption.

6. Health and Fitness

The Client must be in good health and have an adequate level of fitness to participate in the chosen trip. The Client must inform the Company of any pre-existing medical conditions or disabilities that may affect their ability to participate in the trip.

7. Passports and Visas

The Client is responsible for obtaining a valid passport, necessary visas, and any required vaccinations for their trip.

8. Liability

The Company is not liable for any loss, damage, injury, illness, or death resulting from acts of nature, war, terrorism, strikes, or any other circumstances beyond its control. The Client participates in the trip at their own risk.

9. Changes to Itineraries

The Company reserves the right to make changes to the trip itinerary due to unforeseen circumstances, such as weather, safety concerns, or local conditions. Any additional costs resulting from such changes will be borne by the Client.

10. Complaints

Should the Client have a complaint during their trip, they must inform the Company representative or guide immediately to allow the Company to address the issue. If the Client is not satisfied with the resolution, they must submit a written complaint to the Company within 30 days of the trip’s end date.

11. Photography and Marketing

The Company reserves the right to use any photographs, videos, or testimonials taken during the trip for marketing purposes, without any compensation to the Client.

12. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of Tanzania. Any disputes arising out of or in connection with these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts of Tanzania.

13. Severability

If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

Ready to Embark on Your Tanzanian Adventure? Contact Us Today!

Take the first step towards the trip of a lifetime with KiliSmart Adventures. Contact our friendly team today to discuss your dream Tanzanian safari or trekking experience. Let’s make your adventure unforgettable. Book now!